51619
RSS SR No. DD/MM HHMM code.
Details :
RSS (space) SR No (space) Date (space) SLA Time (space)
Delay Code.
Example RSS 81008100 31/03 1830 5
Delay Code
1 Customer want delay.
2 Customer not available/Contact person not Available.
3 Customer permises locked.
4 Engineer visited, Resolution taking time, Customer asked for visit again.
5 Customer own CPE/Laptop not available for resolution.
6 Engineer visited,
rewiring appointment for next day.
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