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Monday, 5 June 2017

Upgrade In Time

RSS  : Upgrade In Time

51619

RSS SR No. DD/MM HHMM code.

Details :

RSS (space) SR No (space) Date (space) SLA Time (space) Delay Code.

Example RSS 81008100 31/03 1830 5

Delay Code
1 Customer want delay.
2 Customer not available/Contact person not Available.
3 Customer permises locked.
4 Engineer visited, Resolution taking time,  Customer asked for visit again.

5 Customer own CPE/Laptop not available for resolution.


6 Engineer visited,  rewiring appointment for next day.

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